Refund policy

 

Return Policy

7-Day Returns

We have a 7-day return policy, applicable to purchases made from The Watch Preserve and The Parts Preserve, which means you have 7 days after receiving your order to request a return, subject to the following conditions.

To be eligible for a return, your item must be in the same condition as when you received it and in its original packaging. Proof of purchase (receipt) is also required.

How to Initiate a Return

To start a return, please contact us at info@thewatchpreserve.com. If your return is accepted, we will provide a return shipping label and instructions on how to send your package back to us. Items returned without prior approval will not be accepted.

Return Shipping Fees

You are responsible for the return shipping fees, which will be deducted from your refund as follows:

  • Returns within the United States:

    • For items valued over $300, a flat rate shipping fee of $50 will be deducted from your refund.

    • For items valued under $300, a flat rate shipping fee of $25 will be deducted from your refund.

  • International Returns: A flat rate shipping fee of USD $250 will be deducted from the refund amount.

Refunds / Restocking Fee

*Please note all returned items from The Watch Preserve and The Parts Preserve are subject to a restocking fee of 5% of the sale price of the product or USD $50, whichever is greater. The restocking fee will not apply to items returned due to our errors or defects in the product that we determine were present at the time of delivery.

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be processed to your original form of payment, minus any applicable shipping costs, insurance, restocking fees, and any fees associated with the return payment method (e.g., wire transfer fees). Please note that it may take some time for your bank or credit card company to process and post the refund.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

NO WARRANTY PROVIDED FOR SOLD MERCHANDISE

All watches and merchandise sold by The Watch Preserve Corporation, including items from The Parts Preserve, are sold “as is” and without any warranty unless otherwise specified. For watches that have been serviced by us prior to sale, please refer to the “Limited Warranty for Parts and Services.” The warranty period for such items will commence from the date of sale.

LIMITED WARRANTY FOR PARTS AND SERVICES

The Watch Preserve Corporation (“WPC,” “us,” or “we”) warrants to the original customer the following parts and/or services provided by us for the specified periods and under the following terms:

Movement Replacements:

  • For new movements: One (1) year from the date WPC notifies the customer that the service has been completed.

  • For vintage movements: Six (6) months from the date WPC notifies the customer that the service has been completed.

Overhauls:

  • For movements with 8 or more jewels: Six (6) months from the date WPC notifies the customer that the service has been completed.

  • For movements with less than 8 jewels: No warranty.

General Repairs (e.g., crystal replacement, fixing a hand, mainspring repair): Six (6) months from the date WPC notifies the customer that the service has been completed.

The term “original customer” refers to the individual whose name and signature are on the service contract.

The obligation of WPC, including The Parts Preserve, under this Limited Warranty is restricted to repairing or, at our discretion, replacing any part, provided that such repair or replacement is contingent upon WPC’s pre-authorization in writing for the item to be returned (shipping and insurance prepaid by WPC if mailing) and upon WPC’s inspection and confirmation that the part or service is indeed defective. If the issue is found not to be covered by this Limited Warranty, the customer will be charged for the prepaid shipping and insurance.

Conditions that Void the Limited Warranty

This Limited Warranty is void if the watch has been damaged or rendered defective due to:

  • Accidents, alterations, abuse, misuse, or neglect.

  • Lack of maintenance, improper care, or maintenance inconsistent with WPC's recommendations.

  • Services or repair attempts performed by anyone other than WPC.

Warranty Limitations

This Limited Warranty is non-transferable and takes the place of all other warranties, whether expressed or implied. WPC does not authorize any other individual or entity to assume liability or obligations on behalf of WPC that are not explicitly stated in this warranty.

The aforementioned paragraphs establish the exclusive remedy for all claims involving part or service failure or defect, regardless of when the issue arises during the warranty period. Whether the claim is based on contract, warranty, tort (including negligence), strict liability, statutory, or common law, neither WPC nor any of its employees or agents will be liable for any claims of personal injury, consequential damages, or loss incurred by the customer or any third party. All liability under this warranty ceases once the applicable warranty period expires.

THE ABOVE LIMITED WARRANTIES ARE EXCLUSIVE AND TAKE THE PLACE OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED, OR STATUTORY. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY, AND WPC DOES NOT PROVIDE WARRANTIES FOR PRODUCTS OR SERVICES OF OTHERS.

Contact Us

If you have any questions about these Terms, please contact us at:

The Watch Preserve Corp.
1253 W. Magnolia Avenue
Fort Worth, TX 76104
info@thewatchpreserve.com